Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. From verifying your account to understanding wagering requirements, this guide walks you through everything you need for a smooth experience.
What You Need First
- A valid email address – used for registration and verification.
- A government-issued ID – for the know-your-customer (KYC) process.
- A funded payment method – credit/debit card, e-wallet, or cryptocurrency.
- A stable internet connection – essential for uninterrupted play via the casino’s progressive web app (PWA).
- A device that supports modern browsers – the mobile-optimized website works on iOS and Android without downloading an app.
- Basic understanding of bonus terms – especially wagering requirements and game contributions.
Account Setup
- Navigate to the registration page at Stay casino.
- Fill in personal details: full name, date of birth, address, and contact information.
- Create a unique username and a strong password (include uppercase, numbers, and symbols).
- Select your preferred currency and enter any promo code if available.
- Agree to the terms and conditions, then submit.
- Check your email for a verification link and click it to activate your account.
- Complete the KYC process by uploading a copy of your ID and a proof of address.
How Wagering Works
Wagering requirements (also called playthrough) determine how many times you must bet the bonus amount before withdrawing winnings. For example, if you receive a 100% match bonus up to €100 with a 35x wagering requirement on the bonus, here is the calculation:
Bonus amount: €100
Wagering requirement: 35x (on bonus only)
Total wagering needed: 100 × 35 = €3,500
You must place bets totaling €3,500 before any bonus winnings become withdrawable. Different games contribute differently to wagering:
| Game Type | Contribution Percentage |
|---|---|
| Slots | 100% |
| Table Games (Blackjack, Roulette) | 10–20% |
| Video Poker | 10–50% |
| Live Dealer Games | 0–10% |
For instance, if you play blackjack with a 10% contribution, a €10 bet only counts as €1 toward wagering. Always check the specific terms for each game.
Many promotions also include free spins. When you claim the casino’s welcome offer, free spins are often credited with their own wagering requirement, typically on winnings from the spins. Read the bonus policy carefully to avoid surprises.
Security
The casino employs industry-standard SSL encryption to protect your data and transactions. Two-factor authentication (2FA) is recommended for an extra layer of account security. All withdrawals require prior KYC verification to prevent fraud and ensure compliance with anti-money laundering regulations. You can also set deposit limits or self‑exclude via the responsible gambling tools.
Money In, Money Out
Deposits are instant for most methods. The table below shows common options along with typical withdrawal times and fees.
| Payment Method | Deposit Processing | Withdrawal Time | Withdrawal Fee |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | None |
| Skrill | Instant | 24–48 hours | None |
| Neteller | Instant | 24–48 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply |
| Cryptocurrency (Bitcoin, Ethereum) | Instant | Up to 24 hours | Network fees |
Minimum deposit is typically €10, while maximum withdrawal limits may apply weekly or monthly. Check the cashier page for your region’s specifics. Important: Winnings from casinos licensed in Curacao may be subject to local income tax. Consult a tax advisor.
Common Problems & Fixes
- Login issue: Clear your browser cache or reset your password via the “Forgot Password” link. If the problem persists, contact support.
- Bonus not credited: Ensure you entered the promo code correctly and met the minimum deposit. Some bonuses require opting in from the promotions page.
- Withdrawal pending for too long: Check if you have submitted all required documents. Pending status beyond 48 hours may be due to incomplete KYC.
- Game not loading: Update your browser or disable ad-blockers. The mobile site works best on the latest browser versions.
- Deposit not showing: Verify the transaction in your payment provider. If confirmed, contact support with the transaction ID.
- Wagering calculation confusion: Use the bonus terms as a reference. If still unclear, live chat agents can explain your progress.
Quick Answers
How do I claim the free spins on the welcome offer?
After making the qualifying deposit, free spins are usually credited automatically. Check the promotions page for any opt-in requirement.
Is there a stay casino app for download?
The casino does not offer a dedicated app for iOS or Android. Instead, you can add the mobile-optimized website to your home screen as a progressive web app (PWA) for quick access.
What documents are needed for KYC?
You will need a valid passport, driver’s license, or national ID card, plus a recent utility bill or bank statement as proof of address.
Can I set deposit limits?
Yes, under the responsible gambling section you can set daily, weekly, or monthly deposit limits. You can also take a time-out or self‑exclude.
How long do withdrawals take?
E‑wallets usually process within 24–48 hours, cards take 2–5 business days, and bank transfers up to 7 business days. Cryptocurrency withdrawals are often completed within a few hours.
Are there any fees for deposits?
No, the casino does not charge deposit fees. However, your payment provider may impose its own charges.
What is the minimum withdrawal amount?
The minimum withdrawal is typically €10 for most methods, but may be higher for bank transfers.
Can I play live dealer games with bonus funds?
Usually, live dealer games contribute very little (0–10%) toward wagering requirements. Some bonuses exclude live games entirely. Always read the terms.
Good to Know
The casino rewards loyalty through a multi‑tier VIP program. Points are earned by wagering real money on slots and other games. As you accumulate points, you move up through levels (e.g., Bronze, Silver, Gold, Platinum) unlocking perks such as higher withdrawal limits, personal account managers, cashback offers, and exclusive bonuses. The exact point conversion and tier thresholds vary, so check your account for details.
Remember to always gamble responsibly. The casino provides tools to help you stay in control, so use them if needed. Good luck and enjoy the games!